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National Institute for the Protection of Competition and Protection of Intellectual Propertyindexcopy) received 816 messages from consumers affected by an issue that compromised their christmas shoppingbetween March 2020 and November 202.
According to Indecopi, problems arise not only with the purchase of gifts, but also with the delivery of Christmas dinners, decorations, etc., for example, when paying for goods.
in Center for Special Monitoring (CEMI) identified at least half of the problems associated with product delivery. According to the organization, “this is due to the consumer not receiving their purchase or picking up incomplete products.”
What are the problems with Christmas shopping?
In addition to product delivery problems (over 432 cases), “money non-refunds” are the second most reported with 151 reports, followed by product failure (98 messages), as the third most reported issue during this period.
Canceling customer purchases without prior notice (89 posts) was also a constant controversy, and improper payments (46 posts) were also reported as one of the inconveniences for consumers.
What rights does the consumer have?
Indecopi recalled that the consumer has the right to receive a product with the characteristics and conditions proposed by the supplier, and if the supplier does not comply with them, he is obliged to return the money if the client requests it.
In addition, you cannot cancel the purchase without prior notice, if this happens, the affected party can request a complaint book for the company to respond to the complaint within a maximum of 15 days.
Which companies are most often complained about?
Indecopi also reported on the items most frequently reported by citizens: Christmas items, department stores, supermarkets, telecommunications and virtual platform. Similarly, the companies most commonly reported by Peruvians at Christmas are San Fernando, Saga Falabella, Supermercados Peruanos (Plaza Vea and Vivanda), Ripley and Cencosud (Metro and Wong).
It should be noted that most of the reports come mainly from the regions: Lima, Arequipa, La Libertad, Lambaeque and Piura.
What should I do if I have problems with my product?
▪ Virtual Claim Platform: https://enlinea.indecopi.gob.pe/reclamavirtual/
▪ Telephone lines: 224 7777 (Lima) and 0 800 4 4040 (regions).
▪ Email: sacreclamo@indecopi.gob.pe
▪ If the service provider refuses to deliver your claim book, you can report it by email: libroreclamaciones@indecopi.gob.pe.
Source: RPP
I’m Liza Grey, an experienced news writer and author at the Buna Times. I specialize in writing about economic issues, with a focus on uncovering stories that have a positive impact on society. With over seven years of experience in the news industry, I am highly knowledgeable about current events and the ways in which they affect our daily lives.