HomeEconomyFailed products and canceled...

Failed products and canceled payments, what are the usual problems in Christmas shopping?

Indecopi has warned consumers about recurring shopping problems at the end of the year. | Font: Andean

adUnits.push({
code: ‘Rpp_economia_economia_Nota_Interna1’,
mediaTypes: {
banner: {
sizes: (navigator.userAgent.match(/iPhone|android|iPod/i)) ? [[300, 250], [320, 460], [320, 480], [320, 50], [300, 100], [320, 100]] : [[300, 250], [320, 460], [320, 480], [320, 50], [300, 100], [320, 100], [635, 90]]
}
},
bids: [{
bidder: ‘appnexus’,
params: {
placementId: ‘14149971’
}
},{
bidder: ‘rubicon’,
params: {
accountId: ‘19264’,
siteId: ‘314342’,
zoneId: ‘1604128’
}
},{
bidder: ‘amx’,
params: {
tagId: ‘MTUybWVkaWEuY29t’
}
},{
bidder: ‘oftmedia’,
params: {
placementId: navigator.userAgent.match(/iPhone|android|iPod/i) ? ‘22617692’: ‘22617693’
}
}]
});

National Institute for the Protection of Competition and Protection of Intellectual Propertyindexcopy) received 816 messages from consumers affected by an issue that compromised their christmas shoppingbetween March 2020 and November 202.

According to Indecopi, problems arise not only with the purchase of gifts, but also with the delivery of Christmas dinners, decorations, etc., for example, when paying for goods.

in Center for Special Monitoring (CEMI) identified at least half of the problems associated with product delivery. According to the organization, “this is due to the consumer not receiving their purchase or picking up incomplete products.”

What are the problems with Christmas shopping?

In addition to product delivery problems (over 432 cases), “money non-refunds” are the second most reported with 151 reports, followed by product failure (98 messages), as the third most reported issue during this period.

Canceling customer purchases without prior notice (89 posts) was also a constant controversy, and improper payments (46 posts) were also reported as one of the inconveniences for consumers.

What rights does the consumer have?

Indecopi recalled that the consumer has the right to receive a product with the characteristics and conditions proposed by the supplier, and if the supplier does not comply with them, he is obliged to return the money if the client requests it.

In addition, you cannot cancel the purchase without prior notice, if this happens, the affected party can request a complaint book for the company to respond to the complaint within a maximum of 15 days.

Which companies are most often complained about?

Indecopi also reported on the items most frequently reported by citizens: Christmas items, department stores, supermarkets, telecommunications and virtual platform. Similarly, the companies most commonly reported by Peruvians at Christmas are San Fernando, Saga Falabella, Supermercados Peruanos (Plaza Vea and Vivanda), Ripley and Cencosud (Metro and Wong).

It should be noted that most of the reports come mainly from the regions: Lima, Arequipa, La Libertad, Lambaeque and Piura.

What should I do if I have problems with my product?

▪ Virtual Claim Platform: https://enlinea.indecopi.gob.pe/reclamavirtual/

▪ Telephone lines: 224 7777 (Lima) and 0 800 4 4040 (regions).

▪ Email: sacreclamo@indecopi.gob.pe

▪ If the service provider refuses to deliver your claim book, you can report it by email: libroreclamaciones@indecopi.gob.pe.

Source: RPP

- A word from our sponsors -

Most Popular

LEAVE A REPLY

Please enter your comment!
Please enter your name here

More from Author

- A word from our sponsors -

Read Now

Russia will help you go to the depression of swamp bombing – Reuters

The country of the aggressor will not be able to quickly replace the strategic aircraft that were lost as a result of a wide security service for websites. .in_text_content_22 {width: 300px; Height: 600px; } @Media (min-width: 600px) {.in_text_content_22 {width: 580px; Height: 400px; }} .Adsbygoogle...

Possible GTA 6 leakage reveals news in the gameplay

Some items and details about news from the new Grand Theft Auto VI game were possibly leaked on social networks; look!It will be? A new Reddit publication has created more speculation about what players can expect from 'Grand Theft Auto VI'. The game, officially postponed in early...

In Latka, the skeleton of the bend and posts (photographs) was struck

As a result of the Russian attack, the number of death in Latsk increased. .in_text_content_22 {width: 300px; Height: 600px; } @Media (min-width: 600px) {.in_text_content_22 {width: 580px; Height: 400px; }} .Adsbygoogle {Touch-Action: Manipulation; } Rescuers owed the body of a 27-year-old dead...

The Russian Federation was elected in Magatta in the void, the busy Zaes will begin

The country aggressor announced the desire to restart the occupied Zaporizhjhya NPP. .in_text_content_22 {width: 300px; Height: 600px; } @Media (min-width: 600px) {.in_text_content_22 {width: 580px; Height: 400px; }} .Adsbygoogle {Touch-Action: Manipulation; } The invaders have already contacted the IAEA so that the...

James Gunn confirms post-credit scene in ‘Superman’

With the next launch, the new creative director of the DC universe, James Gunn, confirms that 'Superman' will have scenes you creditsThe premiere of the new Steel Man movie is getting closer and closer and with it news is being released by the producers. 'Superman' will be...