The appeal of Ukrzaliznytsia passengers began to be analyzed using artificial intelligence ChatGPT.
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In one day, the company receives an average of 1,300 travel ratings from passengers via the app. Approximately 300 of them are text reviews related directly to the work of the railway. Previously, all reviews were processed manually, but now ChatGPT does it. This was reported on May 11 by Ukrzaliznytsia.
Railway workers claim that the bot correctly determines the category of appeal in 90% of cases and automatically distributes passenger appeals across 21 topics – from quality of service to lateness. Further, passenger appeals by category are loaded into the analysis system, where they can be tracked by day, week and month, the dynamics of complaints for specific trains and routes.
Ukrzaliznytsia notes that this will allow them to respond more quickly to the appeal.
As you know, ChatGPT created the OpenAI research foundation, founded by Elon Musk. In November last year, it became available for free public testing. AI is able to simulate dialogue, answer additional questions, admit mistakes, deny wrong premises, and reject inappropriate requests.
Recall that in winter, Ukrzaliznytsia launched a three-year campaign, the purpose of which is to get rid of imperial and Soviet (Russian) names, marks and images on any railway transport facilities. The program was called “Iron Ukrainization”.
Source: Racurs
I am David Wyatt, a professional writer and journalist for Buna Times. I specialize in the world section of news coverage, where I bring to light stories and issues that affect us globally. As a graduate of Journalism, I have always had the passion to spread knowledge through writing.