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Today, February 14, is Valentine’s Day, which stimulates trade in various sectors, generating over SGD 500 million in sales in malls alone.
On these dates, Peruvians are expected to spend at least S$100 on gifts for Day of love and friendshipbut what if you have trouble shopping?
According to Indecopi, citizens have three service channels at their disposal to make inquiries or submit grievances and/or complaints about Problems with any purchased products or services.
- Free Virtual Claim Service: https://enlinea.indecopi.gob.pe/reclamavirtual/
- Telephone lines: 224 7777 (Lima) and 0 800 4 4040 (regions).
- Email: sacreclamo@indecopi.gob.pe
Just last year during the celebration Valentine’s DayA total of 138 reports were received from the sectors: trade (82), transport (48) and tourism (8).
In the case of trade, the sector with the most reports, reports regarding the delivery of products, their payment, as well as the presence of a restrictive policy on the premises.
In terms of transport, problems were reported with collection, delivery of parcels, trip cancellations or rescheduling.
What to look for before buying?
If you are going to buy a Valentine’s Day gift at the last minute, you should consider official suppliers, for this it is suggested that you familiarize yourself with the experience of other users on business social networks.
Please note that you can check companies previously authorized by Indecopi through the Watch Who You Buy Portal (https://enlinea.indecopi.gob.pe/miraaquienlecompras/#/inicio).
Remember that if the provider suspends serviceswhether it is a concert, travel service, dinner, trip or otherwise, changes the terms of the contract or does not match what is offered, you are entitled to a transfer or refund of the amount you paid.
It is advisable to keep the receipt of payment for the purchase, as this will serve as a support in case you have to file a complaint, grievance or complaint.
In addition, if your buys This is done online. Make sure the website is secure. The URL bar should show “https” and a padlock.
Source: RPP
I’m Liza Grey, an experienced news writer and author at the Buna Times. I specialize in writing about economic issues, with a focus on uncovering stories that have a positive impact on society. With over seven years of experience in the news industry, I am highly knowledgeable about current events and the ways in which they affect our daily lives.