Dear reader,
Two days before the start of the summer holidays, the SNCF announced a strike this Wednesday, July 6. Only two out of five trains are expected to run today and many travelers are likely to be grounded. What if this is your case? On Tuesday, the national railway company announced on its Twitter account that people whose train was canceled “Currently contacted for exchange or refund” by SMS or e-mail
Is related Le Figaro, SNCF lists the following exchange and refund conditions:
TGV for inOUI and Intercités
“Trains affected by the cancellations benefit from a waiver of exchange and refund fees. Refunds are made automatically and free of charge. Exchanges are free and at the same price for all customers and all fares (including non-exchangeable and non-refundable tickets). The new ticket is issued at the same fare and price as the original ticket with the new travel date selected by the customer. Trains that normally operate remain subject to the normal exchange and refund terms relating to the exchange rate (see editor’s note below)“.
But, according to SNCF, it is necessary to grant the privilege of exchange for compensation. “You should not compensate and buy another ticket, which will be at today’s price and therefore more expensive, but you should exchange; the ticket will be the same price as you paid in the beginning, c is free. “.
For OUIGO
“Travellers affected by the cancellation were contacted by email by July 5 at the latest.
Two possibilities.
- Or exchange the ticket for another OUIGO train free of charge for a new travel date between today and July 13 (subject to available seats on other trains).
- Or cancel the trip. A refund will be emailed within three days.
Without the customer by 22:00 on Tuesday 5th July, the trip will be canceled (a full refund will be emailed in the form of a credit purchase voucher).
Apart from the cases mentioned above, i.e. if your train is maintained, the general conditions of sale apply, the social movement is not considered a “force majeure event”. SNCF writes on its website: “Under normal circumstances, the normal fare conditions of your ticket apply to your exchanges and cancellations.” They have become a little more flexible after the epidemic. TGV inOUI tickets can be exchanged and returned free of charge up to D-3, outside of that penalty of €15 per TGV inOui ticket or 40% of the ticket price (maximum €12. ) On intercity routes.
Complete trains
Despite the exchange and cancellation facilities offered by SNCF, many users took to social media this morning to complain that they had to cancel their train tickets and had difficulty finding replacement travel as many trains were full for several days. ahead. main departures.
Source: Le Figaro
