Regular residents of Ouigo know this situation well. in the event of an obstacle, it is impossible to delay or cancel your trip. Unlike TGV inOui or Intercités tickets, Ouigo tickets cannot be exchanged or refunded. Tough trade policies specific to low-cost companies in rail and air transport. As a result, if something unexpected prevents departure, the ticket is lost. Acceptable if you paid 20 euros for it, but more problematic if you spent a hundred euros, as is often the case with big departures… There is a trick that Ouigo regulars pass on to each other in Facebook groups to resell their ticket another passenger by simply changing the booking name for €10. But the whole difficulty lies in finding a person who has to travel at the same time and on the same day… Good news, travelers will soon be able to resell their ticket to other customers if their train is full. SNCF’s low-cost subsidiary, which has joined forces with the young Fairlyne company, plans to build this system.”in a few daysfor a period of five months.
The train ticket is reimbursed by 80%
Specifically, if you are no longer able to travel, you can make your seat available to another traveler. If you find a buyer, you get 80% of the ticket price, while the buyer pays the normal price. Conversely, people who want to pick up an Ouigo that is showing as “full” can sign up for a waiting list without obligation. So, as soon as a customer gives up their seat, potential buyers are notified.
With this service, the low-cost commercial rail service operated by SNCF wants to “optimize employment levels in context no show important“. One in ten passengers will not board the train they booked. A practice that penalizes other travelers who, unable to find an available train, remain on the platform. However, 20% of Ouigo circulates full, rising to 40% during the summer holidays.
Source: Le Figaro
