Specialist teaches techniques to improve the quality of communication at work
Keeping information clear within the business context is essential for the good professional performance of teams and organizations. Decreasing friction in communication can boost and improve business, keep employees motivated, contribute to interpersonal relationships and ensure customer satisfaction.
“Among the biggest barriers to the growth of companies and professionals are deficiencies in behavioral skills, the so-called ‘soft skills’, and the difficulty in human communication is one of them”, warns the specialist, speech therapist and consultant in the field of communication human being, Débora Brum, also author of the book “Assertive Communication: learn the art of speaking and influencing”.
It is possible to turn this page by following three steps indicated by the specialist so that the messages are not distorted. Check out!
1. Think: Communication starts long before you speak
The first step starts within the mind. Therefore, it is important to reflect on what your objective will be in the next conversation or meeting. Whether resolving a conflict, clarifying a doubt, selling, informing, convincing, guiding, motivating, persuading, understanding, engaging, there is a strategy that needs to be developed.
What would be the most respectful way to say what needs to be said? Review all responses and avoid prejudgments, as prejudgments tend to distort reality and undermine communication. Thinking before speaking will bring more clarity and increase self-control.
two. Plan: Make a checklist to help you plan
In this step, organize ideas, look for data and facts, research, update yourself, select the best arguments and prepare to receive and hear possible objections from the interlocutor. Put yourself in his shoes to understand how he thinks, how he feels, what his values, beliefs and expectations are. Write it all down.
After analyzing it well, put together a checklist with basic information, such as what you are going to say; for whom; why; for how long; where and how it will be said. After completing the checklist, put the mental map on paper with keywords or short sentences of your ideas, a clear and simple script, organized in a logical sequence, to be based on when speaking.
3. Practice: Practicing out loud is one of the most powerful strategies
To achieve high performance in communication, in addition to thinking and organizing the content, it is necessary to practice aloud several times: three, four, five if necessary. Record yourself talking and watch, observe what was good and what needs improvement. Each time you practice out loud, you can better organize your ideas, structuring them in a logical sequence and memorizing them. Thus, it is possible to avoid the famous “blank” and improve speech more and more.
This guideline is also useful when speaking in public. Oratory is not a matter of gift or luck, it is a skill that can be perfected and is within reach of everyone who wants to express themselves well.
*By Genielli Rodrigues
Source: Maxima
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