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Last few days transit Several roads in the country have been hit by demonstrations against the government of Dina Boluarte. Given this, what should you know if you have a trip planned?
Indecopi notes that in the face of demonstrations in various regions, suppliers transport services they must protect the rights of passengers and fulfill a number of obligations.
First, inter-provincial transport companies must inform their passengers of scheduled flight restrictions due to force majeure and must provide opportunities for rescheduling and/or cancellation of purchased tickets.
Business Providers must provide the possibility of refunding the money paid for the service in case of rescheduling the trip.
Likewise, a company must keep its complaints and/or inquiries channels active to provide information about its services.
How to report complaints?
indexcopy indicates that in the event of any incident or problem, the following service channels are available to citizens:
- Virtual Claim Platform: https://enlinea.indecopi.gob.pe/reclamavirtual/
- Email: sacreclamo@indecopi.gob.pe
Telephone lines: (01) 224 7777 (Lima) and 0 800 4 4040 (regions).
Source: RPP
I’m Liza Grey, an experienced news writer and author at the Buna Times. I specialize in writing about economic issues, with a focus on uncovering stories that have a positive impact on society. With over seven years of experience in the news industry, I am highly knowledgeable about current events and the ways in which they affect our daily lives.