With the advent of the pandemic, delivery has become one of the most requested services in different parts of the country, especially in Lima. To do this, many citizens prefer to use applications such as Rap and orders nowwhich are currently the best known.
According to IPSOS, in 2021, 46% of people who shopped online lived in urban areas of the country.We did it through mobile applications. Consequently Indecopi releases comparison guide so that users know the main features offered by these applications.
While they may be safe and friendly, Did you know that both include fees that are not required during the purchase process. Indecopi discovered them and shared them in their guide, but we’ll explain it to you here.
What fees do these apps include?
Indecopi management reports that both applications include fees that are not required when purchasing products and services, for example, the tip option is pre-set without consent in the cart.
In the case of the prompt, although it is selected automatically, you can choose another option and write “S / 0” or “not now” so as not to add an extra amount. If this fee is not noticed, there are risks of unexpected costs for users, given the number of daily transactions, they can be significant amounts.
Be careful with your personal data!
Likewise, the provisions set by the annexes may be offensive as long as, It follows from its terms that providers can affect the rights of consumers specified in the law, such as, for example, their freedom of choice or their waiver of claims against the platform for the service received.
According to Both Indecopi ask for permission to use our personal data, but if we do not accept it, we will not be able to use the application. This allows us to share with business groups without our consentwhich limits their right to freedom of choice.
Indecopi also said that no application takes responsibility for incidents during service delivery; furthermore, they do not specify where or how to place provider details in the included claims book.
REMEMBER
If you notice any irregularities in the products and/or services you purchased, you may contact Indecopi and file a complaint through the following service channels:
✔ Free Virtual Claim service: https://enlinea.indecopi.gob.pe/reclamavirtual/
✔ Phone lines: 224 7777 for Lima and 0 800 4 4040 for the regions.
✔ Email: sacreclamo@indecopi.gob.pe.
If you witness an unusual event, you can also report it through the Citizen Watch web form: https://cutt.ly/jjW4l8m.
Source: RPP
I am Dylan Hudson, a dedicated and experienced journalist in the news industry. I have been working for Buna Times, as an author since 2018. My expertise lies in covering sports sections of the website and providing readers with reliable information on current sporting events.