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Indecopi announced that it has launched an investigation into companies Falabella and La Curacao Saga in case of a possible violation of the Consumer Protection and Protection Code.
The review comes after online retailers Saga Falabella and La Curacao offered items at ridiculous prices on July 28 and then canceled purchases by customers who took advantage of unexpected discounts.
“The Audit Directorate, on behalf of the Technical Secretariat of the Commission for the Protection of Consumer Rights No. 03, took measures to investigate whether Business They violated the rights of consumers, allegedly canceling purchases without the consent of users, ”the institution said in a statement.
Indecopi clarified that its inspectors began monitoring on July 29, collecting information from the pages of both companies and testimonies from consumers themselves through various social networks.
If Indecopi finds signs of a breach Consumer Protection and Protection Codeeach company can be fined up to 450 UIT, equivalent to S/2 million 70 thousand.
How do I file a claim with Indecopi?
If your application belongs to another company, you can log in virtual claim at this link: https://enlinea.indecopi.gob.pe/reclamavirtual/
Specify a category purchasein the case of online purchases, these will be other questions and answers to the questions indicated on the platform.
On this website, you can enter the documents related to the complaint and what you require from the complaint, whether it is a refund of the amount paid, a product change or other.
Then you must determine if you are applying for a company, that is, a legal entity; or an individual with a business. They will ask you for RUC.
Later, you must fill in your personal details. Once your claim request has been accepted, you will receive an email with a number you can contact and the person in charge, starting the mediation phase.
“Indecopy The service provider will be contacted to communicate your request and thus receive a response. If it is positive, your process will end at this time, ”the state website indicates.
If the provider denies the facts or does not give any answer, both parties will be called to the reconciliation stage.
Source: RPP
I am Dylan Hudson, a dedicated and experienced journalist in the news industry. I have been working for Buna Times, as an author since 2018. My expertise lies in covering sports sections of the website and providing readers with reliable information on current sporting events.