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National Sanitary Services AdministrationSunass) reminded utilities (EP) that they should not charge for water or sewer that was interrupted due to the impact of Cyclone Yaku and past rains.
According to the organization, it may be difficult to set a tariff for those users who do not have a meter. In their case, the tariff will have to be set in proportion to the number of days in which the services were provided.
“Sunass will verify that the amounts for plumbing and/or sewerage those not provided are not billed and thus do not harm users. Likewise, the regulator makes recommendations to users so that they can make their claims against PE in case there is a fee that is not reflected in the service received,” the organization said.
On the other hand, he also announced that he would oversee alternative drinking water supplies in areas with limited service. It is important to remember that the distribution drinking waterthrough tank trucks, should be free.
Where do I go if they took money from me?
The regulator has withdrawn its service numbers such as Fono Sunass: 614 31 80 and 614 31 81, the free line 0800 00 121 (provincials only) or its direct lines in the regions; as well as their social networks on Facebook and Twitter.
In addition, it includes WhatsApp (01 614 3180) for emergencies such as drinking water cuts, pipe breaks, water and/or sewer flooding, blockages, low water pressure, detection of mailboxes without a lid, work in progress, among others .
Source: RPP
I’m Liza Grey, an experienced news writer and author at the Buna Times. I specialize in writing about economic issues, with a focus on uncovering stories that have a positive impact on society. With over seven years of experience in the news industry, I am highly knowledgeable about current events and the ways in which they affect our daily lives.