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This morning it became known that several passengers were stuck in Jorge Chavez Airport following the suspension of Viva Air, but do you know what to do if you find yourself in a similar situation?
According to Indecopi, Travelers Those who have problems with their tickets due to changes in schedules, dates or cancellations of flights due to the fault of the airlines can file a claim with the institution.
To inform Indecopi, you can use the airport WhatsApp by calling 985197624. This Indecopi chat is available all year round, 24 hours a day, including holidays.
If you are in airport You can also visit Indecopi offices:
- If you are traveling to the national area, you need to go to office 250 on the 2nd floor, you can call 2247800, extension 3201 – 5171835.
- If you are flying into the international zone, you can find an office near the international boarding gate. In this case, you can call 2247800, application 3202 – 5171845.
What must an airline do?
Indecopi specifies that the airline must refund the passenger’s net ticket price or put them on another flight on the same day.
If before cancellation were late, the passenger is entitled to compensation based on the number of hours.
For example, if you are not allowed to board due to overbooking, the airline must take responsibility and pay attention to the user by offering another flight or refunding the money.
As long as the delay lasts company is obliged to provide meals (breakfast, lunch, dinner), accommodation (if necessary) and transportation to and from the airport, if necessary.
If the airline decides to reschedule your flight, you must be compensated based on the length of the delay:
- If the delay is between 2 and 4 hours, the airline must provide the passenger with a snack and allow a phone call.
- With a delay of 4 to 6 hours, the airline is obliged to provide soft drinks, a phone call and meals (breakfast, lunch, dinner).
- For a delay of more than 6 hours, the airline is required to provide snacks, meals (breakfast, lunch, dinner), compensation in the amount of 25% of the cost of the missed flight, accommodation (overnight if necessary), transport from and to the airport and, allow a phone call.
In addition, it is indicated thatAirlines are required to keep their service channels active in order to provide users with access to truthful, timely and accessible information so that they can formulate their requests and submit their complaints or claims for inconveniences, if applicable.
WhatWhat to do if the company has lost or damaged your luggage?
If the shipping company does not resolve the problem or refund the damage, you may file a claim in the Claims Book. The supplier will have 15 business days to respond.
Similarly, you can file a claim or report an incident to indexcopy through the following service channels:
- WhatsApp Airport: 985 197 624 (open 24/7).
- Virtual claim: https://enlinea.indecopi.gob.pe/reclamavirtual/#/
- Email: sacreclamo@indecopi.gob.pe
Phones: 224-7777 from Lima and 0800-4-4040 (toll-free for regions).
Source: RPP
I’m Liza Grey, an experienced news writer and author at the Buna Times. I specialize in writing about economic issues, with a focus on uncovering stories that have a positive impact on society. With over seven years of experience in the news industry, I am highly knowledgeable about current events and the ways in which they affect our daily lives.