Indecopi: Airlines must have active service channels to serve affected passengers

indexcopyas the national consumer protection authority, urged national and international airlines to provide timely and accurate information to passengers affected by the crash. Latham Company happened yesterday at Jorge Chavez International Airport.

The agency indicated that a team of inspectors has verified since yesterday that airlines are immediately reporting rescheduling and service channels to avoid further harm to both accident passengers and passengers arriving from various parts of Peru or from other countries. of the world that they were planning to depart or arrive at the aforementioned terminal.

This is before the announcement of an extension of the airport closure until 00:00 hours on Sunday, November 20, as reported by Lima Airport Partnersthe concessionaire who makes the decision to open the runway.

So far, about a hundred reports of various cases have been received, three of them from passengers who have an appointment with a doctor and must travel urgently.

Although the staff of the various regional offices indexcopy Where there are airports, it remains to closely monitor the change in the schedule and provide information assistance to passengers.

Same way indexcopy It has been recommended that affected passengers whose flights have been canceled or rescheduled retain all purchasers, tickets or proof of accommodation, food and transportation costs as support for the actions Indecopi initiates to protect their rights to the person responsible for this study. . event.

care channels

indexcopy confirmed that people who have been affected by flight cancellations at Jorge Chavez International Airport across the country can contact #WhatsappAeropuerto. 985197624by sharing your contact information to receive instructions. This service operates 24 hours a day and is designed to deal with complaints and requests for advice.