Would there be an overabundance of very smart people in these companies who would think too much? In any case, making the lives of travelers easier is no longer their priority. Shopping trips are filled with more pitfalls every day. that “ stimuli “, as they are called in marketing jargon, that damage customer loyalty. Faced with a growing user revolt, Christophe Faniche, head of SNCF Voyageurs, created a cell with a political end. simplification “. It seems that it has become a habit among the leaders. As soon as the problem becomes serious, we create an emergency room and, first of all, we shout from the rooftops. But is the method sufficient to solve the fundamental problem? For several months now, this SNCF division has been working to compile a list of problems and solve them tomorrow. But their number complicates the problem.
We have listed some of them on our pages, reservations that cannot be found…
Source: Le Figaro
