Strike at Paris airports 1:eh In July, Lufthansa flights were canceled due to lack of crew, Ryanair crew went on strike in Spain in late June, number of flights was reduced at Gatwick Airport, Covid-19 incidents increased մեկ After a quarter of flights were canceled last June 9 Uncertainty over Paris-Charles de Gaulle airport workers’ strike is compounded by summer vacation departures. Is compensation guaranteed in case of cancellation of the flight by the company? In most cases, yes, but it depends on the reason for the cancellation. We take into account:
My flight has been canceled by the company, can I have a refund?
In France, as in all EU countries, it is Article 8 of European Regulation No. 261/2004, which defines the rights of air passengers. It stipulates that in case of cancellation on the initiative of the airlines, the latter are obliged to make a choice. return of tickets Within 7 days or: One more flight to the final destination in comparable transport conditions.
The company must also pay for the shipment compensation 250 euros for flights less than 1500 km, 400 euros for distances from 1500 to 3500 km, 600 euros more with a delay of at least 4 hours. Passengers also have the right to food, drink, two phone calls, fax or e-mail accommodation if the replacement flight does not leave until the next day.
Please note that this refund will not be paid if passengers have been notified of the cancellation at least two weeks prior to departure, if the proposed replacement flight has been delayed by less than 2 hours or if its arrival has been delayed by less than 4 am. No compensation if the cancellation is due to exceptional circumstances, such as a natural disaster or war. According to the European Consumer Center (CEC), some grounds for cancellation may be considered, such as: strikes by company employees. But more often than not, they are followed by compensation.
It: Airport staff strikeAir traffic controllers or security agents, on the other hand, is an external fact of the airline that it does not control.. «Consequently, flight cancellations will not, in principle, be compensated.The CEC states in a press release. In any case, even if the compensation is not paid, the companies are obliged to reimburse the ticket.
If the flight is maintainedThe company is not obliged to reimburse the passengers, except in case of a canceled return ticket. then it is necessary to request a ticket cancellation before the flight.
What can I do to get a refund?
The airline can offer compensation on its own initiative. If not here’s a new product just for you! Lawsuit: is available on its website. The CEC lists the links to European airlines’ paperwork. This applies to disputes involving companies based in an EU country, Iceland or Norway.
In recent years, many companies (AirHelp, Air indemnity, Flightright, etc.) have been established, which deal with claims on behalf of the traveler or even compensation, of course, commission. Finally, it is possible to contact the broker through the Tourism և Travel Mediation.
What about online booking?
As pure intermediaries, the booking platforms are not obliged to undertake the conversion or reimbursement of the plane ticket. However, they should notify their customers of any airline cancellation offers. They are also required to pass your inquiries to the air carrier.
And in case of package travel (flight + accommodation).
If the travel agency (or booking site) cancels the package holiday, ie combining at least two different types of services in the same route (transport, accommodation, car rental, visits, etc.), it is obliged to refund all payments. to you within 14 days. If you wish to cancel your trip voluntarily, you will not pay any fee կստ you will receive compensation within 14 days under two conditions stipulated by the Tourism Code. In case of “exceptional-inevitable” circumstances (bad weather, epidemic, attacks). և etc.) occur on the spot or at your place of destination և if they have consequences for the performance of the contract.
Source: Le Figaro
