The scene takes place in a Parisian apartment, not far from Saint-Lazare station. A team of about ten people, with their eyes glued to the screen, headphones on their heads, respond verbally and in writing to inquiries from Free subscribers. Nothing to do with the battery image of traditional call centers and their phone consultants. “We had changed everything in the telecommunications industry except customer service. That’s why we decided to make a free proxy. Proxy for the neighborhoodXavier Neal, founder of Free, welcomes you.
This new organization of customer relations has increased the level of satisfied customers to 90%, in areas covered by one of the 67 Proxi centers established in the area. There are in the big cities, including Paris, but also in the provinces, in Brive-la-Gaillard or Nièvres. Free wants to install 150 by the end of next year. It’s also a way to convert cards to free in the French telecom landscape…
Source: Le Figaro
I am Ben Stock, a passionate and experienced digital journalist working in the news industry. At the Buna Times, I write articles covering technology developments and related topics. I strive to provide reliable information that my readers can trust. My research skills are top-notch, as well as my ability to craft engaging stories on timely topics with clarity and accuracy.