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Calling demand for apps and online classes in Peru has grown in 2021, according to OSIPTEL.

ERESTEL reported that online calls and classes have become more relevant in Peru in the context of the COVID-19 pandemic. | Font: spill

Telecommunications Private Investment Supervisory Authority (OSIPTEL) found that the forms of Internet use that have grown the most over the past five years have been calls D online classeswhat has become more relevant in a pandemic due to COVID-19.

Residential Survey of Telecommunications Services (ERESTEL) he pointed out that the use of online calls through platforms such as Skype, whatsapp, facebookamong other things, grew by 43.7 percentage points, increasing from 6.5% usage in 2016 to 50.2% in 2021. Meanwhile, demand for online classes has declined from a negligible level (0%) in 2016 to 22.3% in 2021.

However, despite the growth of calls and online classes, the main use of the Internet in Peru associated with social media and instant messaging (91.3%), followed by searching for information and consulting on the news (52.5%), watching videos without downloading (36.9%), email (29.6%), e-banking (12.2%), video, audio, software and application downloads (12.0%), buying and selling goods and services (6.8%), among others.

“In the new normal, technology and connectivity were essential to communicate and work in a context in which homes have become offices, digital classrooms and entertainment spaces. This is evident from the data provided by ERESTEL, which allows us to accurately diagnose the digital evolution in the country and set ourselves challenges and opportunities on the long road to digitalization.”he pointed out Rafael Muente Schwartzexecutive president OSIPTEL.

OSIPTEL
Chart of Internet usage patterns by connection type between 2016 and 2021. | Font: OSIPTEL

Increasing demand for Internet connection points

According to ERESTELusage Internet from fixed line increased significantly from 32.2% in 2019 to 45.9% in 2021, representing an increase of more than 13 percentage points.

However, the most commonly used access point by the Peruvians was the connection via Cellular telephone or tabletswhich in 2021 reached 78.3%, which is a lag compared to the figures achieved in 2019, when 89.2% of Peruvians connected to the Internet through this means.

On the other hand, cabin publicone of the most popular ways to connect at the start of the millennium, continues to decline, with only 0.8% of Peruvians claiming to use it in 2021.

Internet and its use by geographic region

pandemic made communication indispensable, and the results of recent ERESTEL they confirm it. In 2021, 72.2% of Peruvians aged twelve years and over (19,828,375) reported using Internetwhich represents a jump of more than 14 percentage points from the figures recorded in 2016, when 57.8% of those surveyed said they use the Internet.

The most notable jump in Internet use was in the rural sector, where 50.1% of people aged 12 and over reported using the Internet. Internet for their daily tasks, an increase of about 20 percentage points compared to what was recorded in 2016, when 32.2% indicated that they use the Internet.

OSIPTEL
People using the Internet by geographic region between 2016 and 2021. | Font: OSIPTEL

Data about the latest ERESTEL

In this latest edition ERESTEL It applied to a total of 15,493 households living in urban and rural areas of the country between October 20 and December 13, 2021.

OSIPTEL indicates that ERESTEL is the only public and free survey dedicated exclusively to the access and use of public services in telecommunications in the country, which creates a real and detailed vision of the sector, which helps to ensure the quality of services and enhance the user experience.

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Source: RPP

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