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HP is in the middle of a storm due to a complaint that went viral through one of the most popular forums Internet. A user from the UK noted that the most recent update firmware your printer caused it to fail because you did not use original brand ink cartridges. His surprise was great when his post became a thread where more and more people joined in complaining about this measure from the tech company.
As you can see from the original post published in Reddit and in many subsequent comments, the most recent update to the internal software of these devices caused an alarm message to appear. “Another manufacturer’s chip has been detected”, This is indicated by the specified window, which does not allow the use of printers until generic cartridges are replaced by official brands. Also, the complaint has already appeared on the support forum HP.
HP in a new scandal
In a forum post, a user mentions the following: “HP updated its printers to prohibit the use of third-party inks. They no longer display the “We can’t guarantee quality” message, but instead stop printing completely until an HP cartridge is inserted. After contacting HP, I was told that this was due to a recent “upgrade” of all printers.”
At this point, it is not clear which printer models are affected by the new firmware update or its true scope. A user who started a topic that already has over 900 comments, from Great Britain and noted that technical support HP told him that “this is a recent update that they are rolling out to all their printers” and it cannot be removed.
for now, HP There has been no official response to this.
endless
The legal battle over the right of consumers to use regular ink cartridges in their printers has been an ongoing debate for several years. HP was also a part of it. In March 2016, the company released an update for its printers, causing thousands of users who used cartridges that are compatible with their devices to have to contact officials to use them.
Corey Doctorowmain promoter Electronic Frontier Foundationwrote a letter to the then CEO HP ask him to revoke this measure which he has taken. The case ended with the company being fined $1.5 million in USA and with other measures against him in Europe.
Nevertheless, HP He is not the only one who has been involved in these controversies over the past two decades. In 2002, lexmark sued Static control -cartridge manufacturer- and marked a time of scandals in which printer manufacturer brands such as Epson and their cartridges are half full or Canyon who attacked vendors of generic cartridges in Amazon.
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Source: RPP
I am Ben Stock, a passionate and experienced digital journalist working in the news industry. At the Buna Times, I write articles covering technology developments and related topics. I strive to provide reliable information that my readers can trust. My research skills are top-notch, as well as my ability to craft engaging stories on timely topics with clarity and accuracy.