The Banque de France announced on Tuesday the creation of a single phone number, 3414, to replace some 200 existing numbers to simplify access to its services, particularly for people with financial difficulties. The goal is “is to offer more readability and simplicity to join our services, as well as efficiency in addressing questions from the public“, – notes the French central bank, which receives more than one million calls every year.
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“The people who come to us are individuals who have banking difficulties– recalls Marc Bagheri, Director of Individuals at the Banque de France, orhave a bank account and means of payment“, it is “as they are for payment incidents“or because they”unable to pay their debts“.
With inflation holding steady in France (6.2% year-on-year in October, according to INSEE), the Banque de France also wants to be vigilant about over-indebtedness. About 40% of incoming calls are about this topic. The institution does not see an increase in the registration of documents on over-indebtedness. The total should be around 115,000 in 2022, down from around 121,000 in 2021.
The Association of French Financial Firms (ASF) reported a weak signal in October “slight drop in query quality» consumer loans, which also increased by 9.2% year-on-year in the third quarter.
Source: Le Figaro
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