La Poste will open about ten offices.new generationby the end of the year, launching the renovation component of its investment plan, the group announced in a press release on Wednesday.
About ten La Poste offices are due to open by the end of the year, and another 70 are expected by 2024, with the aim of completing the renovation of all 7,000 post offices by 2027 as part of an €800 million investment plan, of which 500 million euros is reserved for repairs. New vending machines and digital terminals among the announced changes”more intuitive and ergonomic», in particular to purchase pre-sealed envelopes and packaging, to weigh and stamp mail or parcels, or even to edit La Banque Postale bank account details.
La Poste also providesparcel stations“which will be tested in 2023 in certain offices”.so that customers can open their package, check the fit of their purchase, leave their packaging for recycling, try on clothes bought online in the fitting room and manage any package returns.“, the group explains. According to the various offices of La Poste, it will be possible to pass “highway code or boat licence“, or rely on concierge services.
There will be banking advisorsequipped with laptops that allow meetings via video conferencing and touchscreen tablets“. Account managers, now dressed in a new black jacket in the colors of La Poste and La Banque Postale, will have smartphones to facilitate the processing of the simplest operations, such as sending and collecting parcels. Customers will now be able to collect their parcels without presenting ID, provided they present their La Poste digital identity.
La Poste has 17,000 “contact points,” including 7,000 post offices, up from 10,000 ten years ago, 7,000 utility postal agencies, and 3,000 mail merchants.
Source: Le Figaro
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