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It’s August 30thfor Santa Rosa de Lima Day, So, you have the opportunity to take a little trip, but how do you do it without getting frustrated by poor service? Indecopi has provided their “Check Your Trip” guide that teaches you the obligations of transport companies, lodging, restaurants, and others.
trips
If you have planned a trip, do not forget to find out about the transport company and their payment methods, so as not to be surprised at the last moment. You need to know how long your trip will be, if there will be stops, what is the allowed baggage weight, and remember to always choose an official supplier and claim your travel ticket for possible claims.
Accommodation
When you arrive at your destination, you will look for a place to store your personal belongings and relax. If you come to a place to look for accommodation, be aware that they are required to publish a price list of the products and services they offer, in addition, if they offer payment in dollarsthey must allow you to pay in your national currency, including VAT and other surcharges.
If you wanted to keep the whole process of lodging, transportation, etc., and you hired a travel company, make sure they tell you about the whole service: itinerary, tour duration, places to be visited if the cost of tickets to archaeological or historical centers is included in the package including.
adventure sport
It is important to remember that only duly authorized travel and tourism agencies can provide adventure tourism services. and that they must have specialized personnel and, if applicable, certified knowledge of first aid in accordance with the modality provided. In addition, they must have the appropriate equipment to carry out the specified activities, which may include personal protective equipment.
If you would like to know more about your rights as consumers and the tourism offer in the country, you can visit the following link: https://bit.ly/3KxkVWl.
If you notice any irregularities in contractual services, you have the right to request that the Claims Recorder record your claim or complaint.
If you are dissatisfied with the proposed solution or were unable to reach an understanding with the supplier, you can contact Indecopi and file a grievance through the following service channels:
- Free service”virtual claim”.
- Whatsapp airport: 985 197 624 (24/7, every day of the week)
- Telephone lines: 224 7777 for Lima and 0 800 4 4040 for the regions.
- Email address:
sacreclamo@indecopi.gob.pe.
In addition, if you witness an emergency, you can report it through the Citizen Watch web form:
https://cutt.ly/jjW4l8m.
Source: RPP
I am Dylan Hudson, a dedicated and experienced journalist in the news industry. I have been working for Buna Times, as an author since 2018. My expertise lies in covering sports sections of the website and providing readers with reliable information on current sporting events.