The AI combination and human approach increases the customer’s level of satisfaction and reduces the time of resolution of issues, the Ukrainian business representative said.
Artificial intelligence is ahead of the changing client service in digital industries, the director of Casino.ua Alexander Babenko said on the War Isua website.
According to him, the AI becomes a major tool for changing the service of the service, allowing you to combine automation of processes with increasing speed response with requests. However, Babenko noted that technologies have not yet allowed live communication exclusion with customers.
“We never use and never use AI, robots or automatic entries for customers calls. Only Live Personal Communicati clients,” he emphasized, adding that the combination of artificial intelligence and human approach increases the customer’s level of satisfaction and reduces the time of resolving issues, especially, thanks to the personal service.
We note, earlier it was reported that in Ukraine the first state infrastructure for developing artificial intelligence would appear in Ukraine in the near future.
An assistant based on artificial intelligence appeared in Dii
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Source: korrespondent
I’m Liza Grey, an experienced news writer and author at the Buna Times. I specialize in writing about economic issues, with a focus on uncovering stories that have a positive impact on society. With over seven years of experience in the news industry, I am highly knowledgeable about current events and the ways in which they affect our daily lives.