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National Institute for Competition and Intellectual Property Protection (Indecopi) opened the process of sanctions against Banco Scotiabank (scotiabank Perú SAA) and COBPERÚ (C&C Cobranzas Perú SAC) after a user reported being humiliated during a collection call.
According to the complaint, an employee of said organization contacted him to request repayment of a debt; However, in the end, he ridiculed the user when he spoke about the state of health, which is prohibited by law.
The case was referred to the Consumer Protection Commission No. 1 to determine whether the collection method was unlawful.
The Commission is investigating whether both companies have violated Articles 61 and 62 of the Code of Consumer Protection and Protection, which state that the supplier must use the collection procedures provided for by law and that the use of collection methods that affect the reputation of the supplier is prohibited. consumers that threaten the privacy of their home, that affect their work or their image in the eyes of third parties.
In addition, he will determine Scotia Bank would have violated Articles 18 and 19 of the Code by disclosing the applicant’s personal information about his state of health to third parties. If the investigation concludes that the companies are liable may be fined up to 450 ITU; that is, 2 million 700 thousand salts.
Finally, it will be checked whether the suppliers have committed the alleged acts discrimination against the applicant, ridiculing his physical condition.
As part of said procedure, the Commission took the precautionary measures requested by the affected user by ordering Scotiabank Perú SAA and C&C Cobranzas Perú SAC immediately Stop collecting payments through phone calls that involve abusive collection methods until a final decision is made.
Both companies must provide evidence of compliance with the specified mandate. It should be noted that, the reported providers are within the time limit to submit their objections and appeal the Commission’s precautionary measure.
Source: RPP
I am Dylan Hudson, a dedicated and experienced journalist in the news industry. I have been working for Buna Times, as an author since 2018. My expertise lies in covering sports sections of the website and providing readers with reliable information on current sporting events.