Family from the UK received more than 3.5 thousand payments for an unsuccessful winter journey, as no snow was promised at the resort.
The British family of O’ti has achieved compensation for 3.5 thousand pounds (more than 200 thousand hryvnias) from Tui’s tourist operator due to a lack of snow on a winter trip to Lapland. The BBC reported it.
The couple Lisa and Wayne O’li spent half a year on tests for traveling the travel cost, where the snow hobby promised them, but due to weather conditions, these plans were not implemented. The tour includes a trip from Husky, a meeting in the northern USA and a snowmobile tour.
The Christmas trip took place in December 2024. A few days before the O’nili departure, they learned about the possible rainfall and turned to the tour operator, making sure the snow would be and the compensation was not given in case of refusing to travel. However, after the first day of the winter story, the resort was raining at the resort, which melted all the snow. As such, most winter activities need to be canceled, and the family needs to look for other hobbies at their own expense.
Lisa O’Neill filed a complaint with the Abta Tourism Association, referring to the tour operator’s policy: “No snow – you will not go.” At first, Tui agreed to pay only half of the cost of the tour, but the family insisted on full payment. Based on the results of the consideration of an independent arbiter, O’Nilam restored the full amount with the legal costs.
The decision states that the main goal of the journey – snow recreation – is not achieved, and Tui does not comply with its own policies. If the family had the opportunity to cancel or move the tour, he would not.
A couple has helped for compensation for more than six years due to an unsuccessful journey worth 20 thousand pounds for more than six years.
Earlier it was reported that since 2025, travelers entering the UK without a visa are required to pay a fee of 10 pounds.
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Source: korrespondent
I am David Wyatt, a professional writer and journalist for Buna Times. I specialize in the world section of news coverage, where I bring to light stories and issues that affect us globally. As a graduate of Journalism, I have always had the passion to spread knowledge through writing.