The summer of 2022, chaotic to say the least for air travel, was marked on July 1 by the loss of 35,000 pieces of luggage at Paris-Charles de Gaulle. It’s about a workers’ strike doubled by a computer failure that blocked the sorting machine. Two months later, and despite the promises, more than a thousand suitcases have not yet found their owners. Therefore, there is not much hope for travelers, especially when returning from vacation. However, delays in delivery, loss or damage to luggage are fairly well handled and compensations are possible. A brief overview of the issues raised by this traveler’s nightmare.
Who is responsible for lost luggage?
The Montreal Convention, which regulates the carriage of baggage by air, is clear on this matter. when you check your luggage in the locker, it falls under the responsibility of the airline. “If baggage is delayed, lost or damaged by airport staff, the carrier is responsible to the passenger.” explains the European Consumer Centre Figaro: In the event of a loss, it will therefore be necessary to file a claim against the airline, mostly through the online forms available on their websites.
However, there is one exception. in the case of major baggage problems, the airline may place the blame on the airport or its subcontractor. From then on, the passenger can turn against them, but under the common law regime, and no longer under the Montreal Convention, which is more protective.
My luggage is not delivered to the airport. What should be my first instinct?
After confirmation of non-delivery of your baggage, you must complete a loss declaration as soon as possible. This can be done directly at the airport counter and will be very useful for your refund requests later.
What compensation am I entitled to for my first days without baggage?
The European Consumer Center, referring to the Montreal Convention, states: “If your luggage was not there when you got off the plane, but was delivered to you a few days/weeks later, you only have 21 days after receiving your bag to submit your claim to the company airline via their online form. This reimburses you for essential purchases made while waiting for your bag, subject to the presentation of a known lost baggage claim and receipts. So make sure to keep them. More details on the special page of service-public.fr.
My luggage was damaged, what should I do?
Again, the company must reimburse you. You must submit your complaint within 7 days and you can expect up to €1,667 in compensation if your company is European. You must provide proof of your losses. In addition to this amount, also consider any travel insurance you may have purchased, as well as your bank card insurance. If your company is located outside of Europe, or for other questions on the topic, visit the public service website.
My luggage has not been found after three weeks, what are my rights?
After 21 days, your luggage is no longer considered delayed, but lost, according to the European Consumer Center and therefore you can claim compensation for your personal belongings. This “within the ceiling of approximately 1,400 euros and always with proof of purchase” they tell us. One tip: it’s better to keep your valuables with you on the plane. After all, if they can get into the cabin…
And in case of refusal of compensation or lack of response.
If your dispute cannot be resolved amicably, or if you do not receive a response from the airline, you can contact CEC France or the consumer association. As a last resort, you can always contact a Tourism and Travel Agent. This is within 2 years of baggage loss or damage.
Source: Le Figaro
