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Online moderation. worried, Arcom (formerly CSA) is asking Twitter for accounts

There’s a situation on Twitterdeep concernAt Arcom (formerly CSA). The French regulator sent a letter on Friday, which it consulted Figaro, at the European headquarters of the social network. Since being acquired by Elon Musk in late October, Twitter has seen its global workforce shrink from 7,500 to just over 2,500 employees. By order of the new shareholder, the number of service providers was reduced by 75%. An unknown amount of these contractors worked on the daily moderation of the platform.

Arcom wishes to express its deep concern about the direct consequences of such decisions on Twitter’s ability to maintain a safe environment for users of its service.“, the regulator writes. “Twitter is one of the most used platforms in France. As such, it raises systemic issues regarding the integrity of democratic debate and the protection of the public.»

Twitter is regulated by Arcom under the Online Information Manipulation Act 2018. The social network is obliged to cooperate and show transparency about the means used for its moderation. This is why the government is asking the social network “confirm“until Thursday, November 24, that he is”is able to fulfill the obligations established by law“and tell him”the human and technological resources devoted to fulfilling those obligations“especially”effectively moderate illegal content and practices” all “guaranteeing freedom of speech.»

Compliance with the Digital Services Act

More broadly, Arcom wants to know if Twitter is going to get involved.fully and completely in the implementation of the Law on Digital Services“. This European act, which entered into force last week, imposes measures and transparency obligations on digital platforms, particularly in the matter of content moderation in all European Union languages.

The most important online services must comply with the Brussels rules by this summer. If they fail to comply, they risk up to 6% of their annual global turnover.

European regulators have lost a number of their contacts on Twitter. The head of the social network’s representative office in Brussels left his position ten days ago. On Sunday, the CEO of Twitter France announced his departure. The Irish offices, which are the headquarters for Twitter’s operations in Europe but also moderate services on the continent, would lose half their staff.

Source: Le Figaro

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