Traveling around national holidays: how do I report problems with my flight?

Bank Holidays July 28 and 29 Facilitate Travel Peruvian, who use these days for recreation and tourism at the national level.

A recent study by the Ministry of Foreign Trade and Tourism (Mincetur) shows that over a million Peruvians will travel on these dates and that 22.5% of the tourists who will be traveling will be traveling by air, but what should they consider?

Report problems on your flight

Indecopi indicates that in the case Travelers have problems with their tickets due to changes in schedules, dates or cancellations of flights due to the fault of the airlines, or due to the loss or destruction of luggage during the trip, they can file a claim with them.

To report this to Indecopi, you can use the airport’s WhatsApp by calling 985197624. This Indecopi chat is available all year round, 24 hours a day, including holidays.

If you are in the airport You can also visit Indecopi offices:

• If you are traveling within the country, you should contact Office 250 on the 2nd floor.
• If you are flying into the international zone, you can find an office near the international boarding gate. In this case, you can call 2247800, extension 3202 – 5171845.

Ana Peña Cardoza, director of the National Consumer Protection Authority of Indecopi, explained to RPP what a user should know if they are faced with a cancellation or change in the date of their flight.

“If you don’t let them come on board, because there are too many places, airline you must answer. If they’re oversold, that’s a problem the airline has to deal with and they have to pay attention to you, either by putting you on another flight, getting your money back, and while the delay lasts, they have to give you refreshments, phone calls, transfers, and various covers. when what is proposed is not being implemented,” Peña told the RPP.

As the Indecopi rep mentioned, in case of cancellation:

• The airline must refund the passenger’s net ticket price or transfer the passenger to another flight on the same day. If this is not the case, the airline must provide meals (breakfast, lunch, dinner as appropriate), accommodation (if necessary) and transportation to and from the airport.
• If there were delays before the cancellation, the passenger is entitled to compensation according to the number of hours.

Indecopi has previously warned that if an airline decides to reschedule your flight, you should be compensated based on the length of the delay:

• If the delay is between 2 and 4 hours, the airline must provide the passenger with a snack and allow a phone call.
• With a delay of 4 to 6 hours, the airline must provide a snack, a phone call and meals (breakfast, lunch, dinner).
• For a delay of more than 6 hours, the airline is obliged to provide snacks, meals (breakfast, lunch, dinner), compensation in the amount of 25% of the cost of the missed route, accommodation (if necessary overnight), transportation from and to the airport and, allow a phone call.

Report to the airport

On the other hand, it is stated that if the problems observed by the passenger are related to the airportmust be reported to the Public Transport Infrastructure Investment Supervision Agency (Ositran).

Ositrán points out that some of the reported inconveniences are due to the non-functional screens that provide status information. flying; escalators, elevators or toilets; lack of availability or maintenance of baggage carts.

travel requirements

There are currently no more travel restrictions in any province, you just need to go to the airport with a mask (two surgical masks or one KN95) and a vaccination card.

All people over the age of 12 must present their card, in the case of persons over 18 they must receive their three doses before boarding.

For international flights, an online form must be completed. “Verified Health Statement and Geolocation Authorization” within 72 hours prior to travel.

Passengers between 12 and 18 years of age must prove they have two doses of the covid-19 vaccine. Alternatively, they may submit a negative molecular test result (result up to 48 hours prior to boarding). Children under 12 entering the country must be asymptomatic.

Persons over 18 years of age who live in the country and have a permit must have 3 doses of the vaccine or Present a negative molecular test result (result no more than 48 hours before boarding).

If you need to travel outside or return to the country, as a citizen of Peru you must have an identity card or travel documents in order to transit and clear immigration control in airports or borders (passport, DNI, Andean migration card).

Before leaving, check the requirements at your destination and any other places you stay during your trip. Please note that these may change frequently and quickly depending on local conditions.